RETURNS & EXCHANGES
Returns must be fully shipped back and returned within a 30 day period after receiving your item(s). Please email YourShopLevelland@gmail.com with the subject "Return #INVOICENUMBER". Please include reason for return and invoice number.
The return shipping cost are the responsibility of the customer. Returned items must be received by Your Shop within 30 business days. Please send your items for return with the original invoice included to:
Your Shop Levelland
804 Austin St.
Levelland, Texas 79336
To be eligible for a return, your item must be unused, in the same condition that you received it, tags attached, and no sign of wear and tear. Returns are processed within 2-5 business days.
Original shipping cost are not refundable. If you choose to have Your Shop LLC provide your return shipping label, the cost of return label provided byYour Shop LLC will be deducted from your store credit amount back in return.
Your Shop LLC must receive the returned item back before we can issue store credit.
Items not eligible for returns:
- Jewelry, bodysuits, bathing suits, sunglasses, hats, undergarments (bralettes, breast petals, etc.), any item marked final sale, gift cards, free gifts or promotional items, black Friday or cyber Monday deals.
Returns will only be credited for an online or pop-up store credit that must be used within 45 days.
Unfortunately, we are unable to process size exchanges. Once you receive your return credit you may check to see if the item you originally purchased is available in your newly desired size.
In the unfortunate event that your package is lost in transit please make note of your tracking number and information. If items are lost in transit by USPS or UPS you must submit a claim to them. Your Shop is not responsible for lost packages and items lost by postal transit mistakes. If you believe your package is lost please email YourShopLevelland@gmail.com as soon as possible that way we can help you resolve the issue!
If you have received a damaged or defective item you must emailYourShopLevelland@gmail.com within three business days with the subject line "Damaged Goods Return #INVOICENUMBER". Please include your original invoice and photos of the damaged/defective item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and an email including your return credit code will be emailed to you, within 2-5 business days.
Late or missing refunds (In the case of a defective item):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at YourShopLevelland@gmail.com